Terms and Conditions

Your terms and conditions set the rules.
Without them, someone else sets them for you.

Many business owners assume business terms and conditions are just a formality – something to copy from another company, download from the internet, or put together without much thought. But what if those terms don’t actually protect you?

(price confirmed before any work begins based on length and complexity)

Why your terms and conditions matter more than you think.

Most business owners get this wrong…

Many business owners use a template they found online or copy another company’s terms, assuming it will do the job. Often it doesn’t – and they only find out when something goes wrong.

Most templates don’t work for both B2B and B2C

UK law treats consumers differently from businesses. If your terms don’t reflect this, they may not protect you at all.

Old terms may contradict current legislation

Laws change, and what was once compliant could now put you at risk of legal challenges.

Weak contracts can make debt recovery difficult

If your payment terms aren’t legally enforceable, you may struggle to chase unpaid invoices – something many only realise when it’s too late.

Don’t find out your terms don’t work when it’s too late.

Book a review from £75 – bespoke drafting from £795

(Price confirmed before any work begins.)

What’s Included in Our Terms & Conditions Service?

We draft terms and conditions tailored to how your business actually operates, covering:

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What Our Clients Say

I used McKenzie Legal & HR to help protect me in my new business venture and I cannot fault the support and advice given!  From drafting T&Cs, booking forms and disclaimers through to advice on what I needed to legally have in place concerning my website and company documentation; Rachael & Carrie made it so easy and effortless. I would highly recommend them to anyone in business to ensure you are protected against any risks – risks that I would never have even thought of without them!”

Peter M - FireDining

Our T&C’s needed a check and going over and Rachael at McKenzie Legal & HR has been superb from start to finish. Everything was explained in very easy-to-understand terms and there was never any feeling of either being rushed or ‘being on the clock’. The end results are just what we needed and we’ll be implementing them across the board. Thanks for all your help and advice!”

Jamie F - Motley Ltd

McKenzie Legal & HR were very helpful and thorough in creating my business terms and conditions. A year or so later this proved hugely fortunate as I was owed a substantial sum of money from a client. Not only did the T&C’s put me in a strong position, McKenzie Legal & HR dealt with the debt collection for me in a proactive and positive manner without the need to go to court. Would highly recommend!”

R Pownall - RJ Plumbing & Heating

Have recently used Rachael at McKenzie Legal & HR to review and update both our Terms and Conditions and Privacy Policy and have to say that the service we received has been first class. Rachael is totally professional, very competent, and responsive and manages it all in a friendly manner. I would highly recommend her to any other SME business.”

Mr H - The Edge Selection

How It Works – Our Simple 4-Step Process

We help you put clear, compliant and business-focused terms in place with straightforward legal support:

1

Contact Us

Tell us about your business and current Terms and Conditions (if you have them). Use our chatbot or email to get started.

2

Expert Review & Strategy Call

We assess your existing terms or gather the details we need to draft bespoke Terms and Conditions that actually work for you.

3

Drafting & Legal Advice

We create Terms and Conditions specifically tailored to your business, ensuring full compliance with UK law.

4

Ongoing Protection

Need updates later? No problem. We’ll help you keep your terms up to date with legal changes and business growth.

Already struggling with unpaid invoices?

Many businesses only realise their contracts are weak when chasing payments. Our Debt Recovery Service can help!

There are plenty of law firms out there.
Here's why our clients choose us.

No Unexpected Bills

We’re upfront about how we charge before we start. Fixed fee where we can, hourly where the work demands it.

Straight Talking Advice

We tell you what you need to know, not what’s easiest to say. You’ll always leave a conversation knowing exactly where you stand.

Award Winning Service

We’ve been recognised by the industry for the quality of our work and the way we look after our clients.

Nationwide Support

We work with businesses across England and Wales from our offices in Cheshire, Berkshire and Kent

The longer a dispute or unpaid invoice runs, the harder it becomes to recover. Most people wait too long.

FAQs

Many businesses use copied or downloaded terms, but these often contradict UK law, fail to cover how the business actually operates, and can be unenforceable when tested. Bespoke terms and conditions are drafted around your specific circumstances – who you work with, how you charge, and what you need to be protected from.

You can, but it’s risky. You could end up with clauses that don’t reflect how your business operates, contradict current legislation, or simply don’t protect you in the situations that matter. If the business you copied from updates their terms and you don’t, you’re left with something outdated. It’s rarely worth the risk.

Yes. UK law treats businesses and consumers very differently, and your terms need to reflect that. If you deal with both, your terms of business should make clear which apply in which circumstances – otherwise you may find you’re not protected when dealing with consumers.

We review your existing terms of business and check whether they comply with current UK law, whether they’re legally enforceable, whether they cover both B2B and B2C transactions if relevant, and whether they protect you from late payments, refunds, and liability issues. You’ll receive written feedback setting out what works, what doesn’t, and what we’d recommend changing.

A terms of business review starts from £75, depending on length and complexity. Bespoke drafting starts from £795. All fees are confirmed before any work begins. Book a £50 consultation and we’ll tell you exactly what’s involved and what it will cost.

Most people call us when something's already gone wrong.

Some call before it does.